116000 Helpline is the European Union’s coordinated, social interest number for missing children, its management was awarded to the ANAR Foundation by the Spanish Ministry of Industry, Tourism and Commerce on April 23, 2010 in a proposal made by the Ministry of the Interior. This awarding was a response to the European Commission Decision dated October 27, 2007 relating to the reserve of the 116 telephone numbers in all member states for the provision of coordinated services of social interest.

The ANAR Foundation (Spanish acronyms for Help to Children and Adolescents at Risk) is considered to be an entity with a proven capacity to provide 116000 services in Spain.

The ANAR Foundation is a nonprofit organization. Its origins go back to 1970 with the opening of Foster Homes, since then and within the framework of the UN Convention on the Right of the Child, to the defense, and promotion of children and adolescents at risk and abandoned, by developing projects in Spain and in Latin America (Colombia, Peru, Mexico, Chile).

The different programs developed by ANAR Foundation in Spain are:

  • ANAR Helpline telephone for children and adolescents.
  • ANAR Helpline for adults and family.
  • ANAR email.
  • ANAR primary and high schools.

Finally, on September 15, 2010 ANAR Foundation initiated the Missing Children Helpline 116000 all over Spain, widening the services offered for the wellbeing of children and adolescents and their families.

For the optimization of the service, ANAR Foundation has signed a collaboration agreement with the Ministry of the Interior which has allowed the development of protocols for coordination with the Spanish Police Forces, mainly focused on effective communication in the cases of missing children.

ANAR Foundation is member of Missing Children Europe,a European Federation of Missing and Sexually Exploited Children. The Federation unites 28 non-governmental entities that develop work to protect children in 19 member states in the European Union and Switzerland.

Among the goals of this international platform is to strengthen the quality standards in the services provided by the 116000 Helpline, promote the opening of the service in all EU countries and to facilitate international cooperation for the resolution of missing children’s cases (in the actual Europe of no borders the number of missing children that are removed from their country has increased).

116000 Helpline is working in the following countries:

  • Belgium
  • Denmark
  • Estonia
  • France
  • Germany
  • Greece
  • Holland
  • Hungary
  • Italy
  • Malta
  • Poland
  • Portugal
  • Romania
  • United Kingdom
  • Spain
  • Serbia
  • Austria
  • Slovakia
  • Slovenia
  • Luxembourg
  • Ireland
  • Cyprus
  • Bulgaria